Refund and Returns Policy
📜 Refund & Return Policy
Thank you for choosing Meteor IT. We provide digital payment solutions and business formation services to help your business grow. Due to the nature of digital products and services, all purchases are non-refundable once the product or service is delivered and access has been granted — except as outlined below.
1. What This Policy Covers
This policy applies to all digital products and services purchased from our website, including but not limited to:
- Digital payment solution software, tools, or licenses
- Business formation services (company registration and related documents)
- Digital downloads, templates, or support packages
2. No Returns (Digital Products & Services)
Because our products are delivered digitally or involve services that begin immediately after purchase, returns are not accepted once the order is completed and access has been provided.
3. Refund Conditions
You are eligible for a refund only in the following cases:
a. Technical Issue
- If you did not receive your digital product or service due to a system error.
- If the download link or product access is broken.
- If our team is unable to deliver the service you purchased.
In these cases, we will:
✔ Attempt to resolve the issue first
✔ If we cannot fix it within a reasonable time, issue a refund
To request assistance, email us at [[email protected]] within [7–14] calendar days of purchase with:
- Order number
- Screenshot of the issue
- Description of what happened
4. No Refund After Delivery
Once the digital product is delivered, access credentials are sent, the service has started, or the files have been downloaded, we do not offer refunds.
5. Cancellation Policy
You may request order cancellation before delivery of the product or activation of services.
Cancel requests after service activation or delivery will not be accepted.
To cancel, send us a request at [[email protected]] with:
- Order number
- Reason for cancellation
6. Changes to Orders
If you want to change a product/service you ordered (e.g., different plan, package change), contact support before delivery. We’ll help you update accordingly. Changes after delivery may not be accepted.
7. Contact Us
If you have questions about refunds, issues accessing products, or need support, contact:
📧 Email: [email protected]
📞 Phone: +8801771-139533
🌐 Website: www.meteoritbd.com
8. Agreement
By purchasing digital products or services from Meteor IT, you agree to the terms of this Refund & Return Policy.
